Privacy Policy

When you use, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important, not only to ensure the safety of your personal data, but also to ensure you that Zoo-1 is compliant with the General Data Protection Regulation (GDPR) that will be enforced starting May 25th, 2018.

1. Personal Information - What we collect and why
We offer certain site features, services, applications, and tools that are available only through the use of the following tracking technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. 

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.

This website collects and uses personal information for the following reasons:

1.1. Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 2 below).

GA makes use of cookies, details of which can be found on Google's developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Learn more about Google Analytics.

1.2. Google Tag Manager
We are constantly trying to improve the customer experience on our website by providing visitors with more personalized and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM). 

GTM is a little snippet of code that helps us track user behavior across our sites and then pushes the data to our Google Analytics account. Then, all the data is perfectly organized and ready for us to assess and review for potential site improvements and remarketing campaigns. 

We consider Google to be a third party data processor (see section 2 below).

Learn more about Google Tag Manager.

1.4. Contact and download forms
Should you choose to use the contact form, download gated content or sign up for events, then your information will be stored in our backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

The information contained in the email will automatically be transfered onwards to our Dynamics 365 CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact. 

All data obtained from any website form will be subject to a yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our backend database.

1.5. Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to SendGrid who provide us with email marketing services. We consider SendGrid to be a third party data processor. In addition to SendGrid, your email will also be stored in our backend database and in our Dynamics 365 CRM system.

You can always opt-out by using the unsubscribe link contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Your email address and email click history will remain within our own - and in SendGrid's database for as long as we continue to use SendGrids’s services for email marketing.

While your email address remains within our own - and in the SendGrid database, you will receive periodic (approximately two times a month) newsletter-style emails from us. Our newsletters will keep you posted on Zoo-1's latest product announcements, software updates, and upcoming events.

If you want your personal data 'erased' from our databases, then download and fill out the data removal form step-by-step and send it to us by mail. 

We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases). 

Be aware that all the email logs in SendGrid are kept in their database for 30 days before being fully deleted. 

1.6. Website cookies
We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

2. Our Third Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).
Google (Privacy Policy)
SendGrid (Privacy Policy)
Dynamic Web (Security and Compliance)
Microsoft Dynamics 365 (Security and Compliance)
Microsoft Dynamics NAV (Privacy Statement)
Microsoft Office 365 (Privacy Statement)
3. How Long do We Store Your Information
We will retain your personal information for the period necessary to fulfill the purposes outlined on our 'Consent page'. 
You can always contact us, if you want your personal data 'erased' from our databases (see Section 6). We will respond without undue delay (and in any event within one month, although this can be extended in difficult cases).
4. Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
5. Data Controller
The data controller of this website is: Zoo-1, whose registered office is:

Zoo-1 Gruppen AS
Åsveien 2
3475 Sætre
Tlf: 67 15 16 60
6. Right to Access and To Be Forgotten
Please contact us, if you want to request access to your personal information stored in our databases. We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases).

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

Zoo-1 Gruppen AS
Åsveien 2
3475 Sætre
Tlf: 67 15 16 60

7. Privacy Questions
If you have any questions or concerns about the Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us:

Zoo-1 Gruppen AS
Åsveien 2
3475 Sætre
Tlf: 67 15 16 60